What should I do if I make a mistake when franking my mail?
If you frank your mail with the wrong date, you just need to put a line through the incorrect date in black ink, then change the date on your franking machine and set the postage to £0.00.
You then re-frank the envelope with the correct date on the reverse. Alternatively, frank a label with zero postage and the correct date and place it on the envelope to the left of the original impression, covering the incorrect date but not the postage paid.
Missed last post
If you miss the last post or collection time and your mail is already franked, please re-frank your post with the following day’s date. If the mail is not urgent, you can hold on to the items and post them the next day.
Your alternative is to use a late posting envelope. You are however limited to using one late posting envelope each day with a limit of thirty letters. The advantage is that that they can be posted in any Royal Mail post box. Please bear in mind that if you post after the last collection time the mail will be processed the next day.
If you miss the last posting time, please re-frank your post with the following day’s date. If the mail is not urgent, you can hold on to the items and post them the next day.
Too little postage
Did you not pay enough postage, add another impression with the necessary amount to the bottom left hand corner, franking the shorter edge of the envelope or frank a label with the extra amount and place it on the envelope to the left of the original impression.
Too much postage
If you spot that you have franked your mail with too much postage, do not post the item. Remove the contents and start again with a new envelope. Send the unused envelope or unused slips if not applied to an envelope to Royal Mail and as long as the total claim is for at least £10.00 and all the impressions are clear and readable and made within six months of the date you will get a refund. Please send your unused impressions to:
Royal Mail Franking
Stone Hill Road
You will get a cheque refund for the value of the unused impressions minus a 15% administration fee charge.